Delivery and shipping

Shipping costs within Germany:

  • Free Shipping: We offer free shipping within Germany for orders over €75.
  • For orders under €75, a flat shipping rate of €3.90 applies.

All packages are shipped climate-neutrally via DHL GoGreen to offset the CO₂ emissions generated during transport – at no extra cost to you. You can find more information about DHL’s environmental protection projects here.

International Shipping Costs

  • Within the EU: €21.29
  • UK, Northern Ireland, Switzerland: €24.49
  • Outside the EU: €26.00

We ship to almost every country worldwide. If your country is not available at checkout, just email us at info@lonastudios.com – we’ll check whether shipping to your location is possible and get back to you.

Delivery time:

Orders placed on business days are processed within 24 hours.

  • Delivery time within Germany: 3-5 business days
  • Delivery time within the EU: typically 4-6 business days
  • International delivery time: typically 10-21 business days (excluding customs processing)

Returns & Exchanges:

If you’re not satisfied with your order, you can return or exchange items within 14 days of receipt – as long as they are unworn.
Please note that we are currently unable to cover return shipping costs.

To arrange a return, simply email us at info@lonastudios.com – we’ll take care of the rest.

Important Note on Customs Duties and Import Taxes

Please note that depending on your country's trade agreements with the EU, customs duties and import taxes may apply to your order.

We recommend familiarizing yourself with your country’s regulations, as payment of these duties may be required to release your package from customs. Since every country is different, we cannot provide a general estimate. However, feel free to email us at info@lonastudios.com – we can give you an estimate based on past orders.

Please understand that Lona Studios cannot take responsibility for any import duties, taxes, or customs charges on international orders. In some cases, shipments may also be delayed due to circumstances beyond our control.

If your local customs office requires an invoice, just reach out to us at info@lonastudios.com.